Changing your password
Open Settings → Security and tap Change password. You'll need your current password plus a new one (8–128 characters).
- Go to /settings.
- Find the Security section.
- Tap Change next to Password.
- Enter your current password.
- Pick a new password between 8 and 128 characters.
- Submit. You'll stay signed in on the current device; other sessions are signed out for safety.
Forgot your current password? Use the Forgot password link on the login page instead — we'll send a reset link to your email.
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More in Account & privacy
- Managing your notificationsOpen Settings → Notifications to pick which booking, message, receipt, and safety notifications you want by push, email, and SMS.
- Downloading or deleting your dataFrom Settings → Quick Actions, you can request a full export of your Helpward data, or permanently delete your account. Exports arrive by email within 48 hours.
- Setting up two-factor authenticationAdd a second layer to your sign-in: an authenticator app plus 10 single-use recovery codes. Setup takes 2 minutes. Storing the recovery codes properly is the part that matters.
- Referring friends — give $10, get $10Share your unique Helpward code or link. Your friend gets $10 off their first booking; you get $10 in credit when they complete it.