How Helpward verifies helpers and what's insured
Every helper passes government-ID verification (Stripe Identity), a background check (Checkr/Triton), and is covered by Helpward's platform insurance — up to $1M per booking.
Identity verification
Before a helper can accept any task, they must verify a government-issued ID through Stripe Identity. The face on the ID is matched against a live selfie. We re-verify if a helper's account is dormant for an extended period.
Background checks
U.S. helpers are screened via Checkr; Canadian helpers via Triton Canada. Both run county-level criminal record searches plus national sex-offender registries. A human at Helpward reviews any flagged report before approving.
Insurance
Every booking is covered by Helpward's platform insurance, up to $1M per incident. Coverage applies during the active booking window — from helper acceptance through task completion or cancellation.
- What to do if something goes wrongFor active safety concerns during a task, end the booking and call 911 if needed. For everything else, open a dispute from the booking page or email safety@helpward.com.
- Photo proof of completionHelpers attach up to 3 photos when wrapping up a task — the doorstep with the groceries, the receipt, the dry-cleaning ticket. You see them on your booking page before the 24-hour review window closes.