Proof works best when it's curated. A handful of intentional shots beats a 30-photo dump that nobody scrolls through. Three is enough for almost every real-world task.

Can the helper edit or fake the photos?

Helpers can't modify or delete photos once the booking is marked complete. Each upload records the helper's user id, timestamp, file size, and content type — anything tampered-with would be visible to our team in the audit log.

What if the photo shows something private (mail with my address, package label)?

Photos are only ever shared between you, your helper, and Helpward support — never with other users or third parties. You can ask the support team to delete a photo from a booking at any time.

Do photos count as proof in a dispute?

Yes. Photos are the primary piece of evidence our support team weighs when adjudicating delivery-style disputes. "No proof photo" doesn't auto-resolve in either direction, but a clear photo of the item at the agreed drop point makes for a fast resolution.

Photo proof of completion — Helpward Help Center

Helpers attach up to 3 photos when wrapping up a task — the doorstep with the groceries, the receipt, the dry-cleaning ticket. You see them on your booking page before the 24-hour review window closes.

Photo proof is one of the simplest trust signals we have. Most disputes are resolved instantly by a 3-second glance at a photo of the bag on the front porch or the package handed to the doorman. Bookings with at least one proof photo have an ~80% lower dispute rate.

How it works

While the task is in progress, the helper sees a "Proof photos" tile on their active-task screen.
They tap to take a photo (or upload from gallery) and can add a one-line caption like "left at the side door".
Up to 3 photos per booking. Photos appear on your booking page as soon as they're uploaded — you don't have to wait for the task to be marked complete.
Once the helper marks the task complete the photos are locked — they can't be added, removed, or replaced after that point.

Privacy and access

Only you, your helper, and our support team can view the photos.
Photos are stored in a private bucket — the URLs you see are short-lived signed links that expire after an hour.
If you open a dispute, the photos are automatically attached to the case file for the support agent.

Frequently asked

Why a 3-photo cap?: Proof works best when it's curated. A handful of intentional shots beats a 30-photo dump that nobody scrolls through. Three is enough for almost every real-world task.
Can the helper edit or fake the photos?: Helpers can't modify or delete photos once the booking is marked complete. Each upload records the helper's user id, timestamp, file size, and content type — anything tampered-with would be visible to our team in the audit log.
What if the photo shows something private (mail with my address, package label)?: Photos are only ever shared between you, your helper, and Helpward support — never with other users or third parties. You can ask the support team to delete a photo from a booking at any time.
Do photos count as proof in a dispute?: Yes. Photos are the primary piece of evidence our support team weighs when adjudicating delivery-style disputes. "No proof photo" doesn't auto-resolve in either direction, but a clear photo of the item at the agreed drop point makes for a fast resolution.

Last updated 5/29/2026